Entry

If my friend buy a ticket for me, can I enter by myself first?

– You need to show the QR code upon entry, it is recommended to enter with your friend that buys your ticket. You can also receive an e-ticket from the purchaser beforehand.

Do I need to pay for a drink ticket every time I re-enter?

– No, you don’t. However, the bags are chckeed every time you re-enter.

What if I’m not able to show the QR code at entrace? (log-in error to the app, etc.)

– We decide if you are eligible to enter based on the purchaser ID. Please show an email or something that proves you bought a ticket if you need.

Will the same-day tickets be sold on the day of the event?

-Yes, they will be.

Can I use the QR code payment to pay for the same-day ticket?

– You can use only PayPay or Alipay. Other QR code payments are not acceptable.

Performers

Is there any place that we can practice for performance?

– You can practice at dressing room or designated areas. Practicing outside the venue, such as the parking lot, is not allowed.

Do I need to bring a CD for my performance?

– Yes, you do. We don’t accept only electronic data submissions. If you forget the CD, you might have to buy a blank CD-R to avoid any issues with the sound, please bring a backup copy as well just in case.

Are those who repeat a year due to studying abroad or similar reasons still able to enter?

– You are able to enter as long as you’re one of 1st to 3rd-year student.

Can I bring gifts or refreshments?

– Gifts and refreshments are not allowed due to the venue’s policy, no outside food and drink.

Visitor

Can I bring food and drinks?

– No, you’re not allowed to. If we find any, you’ll need to either consume it right away or dispose it.

Is it free for preschool children?

– Yes, it’s free for preschool children. We might check their age. However, we will not be liable for any injuries or accidents during the event or on the venue premises.

What should I do if I find a lost property?

– Please turn it in to the staff at the reception.

Where can I get a drink tickets?

– They are available at the reception.

The stamp I received at the entrance has faded/disappeared.

– Please inform a staff member at the reception desk.
After confirming your identity and verifying your entry record, we will re-stamp you.

I lost my drink ticket.

– Sorry, but we don’t reissue drink tickets.

Can I get more drink tickets?

– You can only get one ticket per person upon entry. Cash on available at a bar.

Can I park at the venue?

– Please use nearby paid parking.

Ticket Purchase

Can I buy Twilight tickets in advance?

– Yes, you can. Please purchase them from the ticket sale page.

Where and when can I buy Twilight tickets?

– You can buy them at the reception. We’ll announce the available times on our website and social media.

Can I get a refund for my ticket?

– We don’t accept cancellations or refunds for tickets due to personal reasons. Please understand this in advance.

I bought the wrong ticket by mistake.

– We only assist when you bought a wrong ticket or mis purchased a specific type of ticket. Please inform us through the official LINE account.

Others

What proof do I need to show I’m part of a crew?

-Please show your student ID at the entrance as a proof of a crew member.

Can I exchange money at the reception?

– Sorry, but we don’t offer money exchange services.